Shipping Method	USA	International
Standard Shipping	10–15 business days	15–25 business days
Fast Shipping	3–6 business days	5–8 business days

📌 Business days do not include weekends or public holidays.

4. Do you ship internationally?
Yes – we offer worldwide shipping with tracking numbers provided for all orders.

5. Lost or damaged parcels?
If your package is lost or damaged, please contact us at contactus@giftshopbyhelen.com.

• Lost orders will be replaced or refunded depending on time and availability.

• Damaged items will be replaced at no cost to you.

6. Can I cancel or modify my order?
Yes, orders can be changed or canceled within 24 hours of purchase.

7. Special Notes for Handmade Orders
Please leave a valid email or phone number at checkout so we can contact you for artwork confirmation or shipping updates if needed.

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❓ Frequently Asked Questions (FAQ)

1. Are your products personalized?
✔️ Yes – all of our items can be custom-made with names, dates, colors, or messages to make them truly unique.

2. What is the production time?
⏱ Our average production time is 5–7 business days, including:

• 2 business days: We design and send you a mockup

• 2 business days: You review and confirm or request edits

• 3 business days: We craft, pack, and ship the item

3. Will I receive a design preview?
Yes! You’ll receive a digital proof via email before we proceed with production.

4. I need it fast – can you help?
Absolutely! Just choose the Fast Shipping option at checkout and we’ll prioritize your order.

5. What shipping carriers do you use?
We work with trusted partners depending on your region to ensure reliable and trackable delivery.

6. What if I made a mistake in my order?
If the error is on your end, we offer a paid remake option at a discounted cost.
If the mistake was ours, we’ll fix or resend it for free.

7. Do you offer gift wrapping?
🎁 Yes – gift wrapping is available upon request. Leave a note at checkout or email us to arrange it.

8. What materials do you use? Are they high quality?
Absolutely. We use real wood and high-grade acrylic imported from Taiwan, handcrafted by experienced artisans with attention to detail and care.

If you have any questions, please email us at contactus@giftshopbyhelen.com or reach out to our social media channels: giftshopbyHelen